Support

How to cancel your subscription

Cancelling takes about a minute. The steps depend on where you originally signed up — pick the section that matches you.

1. You signed up on stevenduxi.com

This is the current checkout for every membership and course. Cancel it yourself, any time, from your account:

  1. 1Log in at stevenduxi.com/account.
  2. 2Open My Account → Subscriptions & Billing.
  3. 3Find the membership and click Cancel subscription, then confirm.
  4. 4You keep full access until the end of the period you already paid for. Courses you bought outright stay in your library for life — cancelling a membership never removes them.

2. You signed up through Whop

Whop is retired — we no longer sell through it — but older subscriptions can still be billing there. Whop is the merchant of record on those, so the cancellation has to happen on their side or through us:

  1. 1Try your Whop hub first: log in at whop.com/hub, open the settings menu and choose Manage subscription → Cancel.
  2. 2If you can't get into that account (lost login, different email, Discord-only sign-in), send the ticket at the bottom of this page and select Whop as your sign-up source. We will cancel it for you and confirm by email.
  3. 3Your Discord role is reconciled automatically after the billing period ends: the Freedom Challenge role is removed and you return to Duxling.

3. You signed up through MEE6

MEE6 billed some of the earliest Discord memberships. Those subscriptions can't be cancelled from this site, so we handle them manually:

  1. 1Check your card or PayPal statement for a charge from MEE6 and note the date and amount.
  2. 2Submit the ticket below with MEE6 as the sign-up source and include that charge detail in the reference field.
  3. 3We cancel the recurring charge and confirm in writing, usually the same business day.

Refund window and eligibility

14-day refund window. Refund requests are accepted within 14 days of the original purchase date. Cancelling a subscription stops future billing but is not, on its own, a refund request — use the form below and choose Refund request if you want your payment reviewed.

You are eligible when:

  • • The purchase was made within the last 14 days.
  • • You have consumed no more than 20% of the course or membership content (lesson progress is tracked in your account).
  • • The charge was made on stevenduxi.com, so we are the merchant of record.
  • • The request comes from the email address on the order.

Reviewed by a person when:

  • • The amount is above $2,500 — for example the yearly Freedom Challenge or an installment plan.
  • • The purchase was billed by Whop or MEE6 rather than by us.
  • • The 14-day window has closed, or more than 20% of the material has been watched or downloaded. These are normally declined, but you can still make your case.

Approved refunds go back to the original payment method and typically appear within 5–10 business days. When a refund is issued, access to that product is removed. Full terms live in our Terms and Disclaimer.

Submit a cancellation ticket

Can't reach the old billing account, or want us to handle it? This form captures your email, product and sign-up source automatically, which is everything support needs to action a cancellation without a back-and-forth. If you're signed in, your account email is filled in for you.

Prefer email? Write to support@stevenduxi.com and include the same three details. General questions belong on the contact page.